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Field Service Engineer-QLD
[...] in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. Job Description The Field Service
Engineer (FSE) is responsible for delivering high quality service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an ongoing basis. Field Service Engineers have an aptitude for machine operations, mechanical, electrical, computation and operational, and electrical assembly and installation. He/ she is responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met, from installation to preventative maintenance ensuring our customers receive optimal results from machinery. Key responsibilities: Ensure machines are performing to customer expectations. React to machine issues in the field within an appropriate timeframe and ensure prompt resolution. Where [...] Assist with training and development of new Field Service Engineers, as requested. Qualifications About you: Relevant university degree level qualification such as Bachelor of Management/ Engineering or Trade Certification is preferred. Two plus years experience in a similar field (preferably
Agri Tech industry) Relevant experience in troubleshooting electrical and mechanical equipment, required. Relevant knowledge of electronics/ electrical assembly and wiring. Strong understanding/ knowledge of electronics and electrical assembly and wiring. Strong knowledge/ understanding of PLC. Working knowledge of PC and MS office suite, required. Proven ability to read, analyse and interpret technical procedures and/or governmental regulations. Ability to solve practical problems. Experience with packaging and/or printing machinery, a plus. Excellent customer service skills required. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Good written and verbal communication skills. A positive attitude with a strong customer service mindset. Two plus years experience in PC building, repairing and diagnostic testing. Project management experience or [...]