Job am 22.02.2025 bei StepStone gefunden
Aioi Nissay Dowa Insurance Company of Europe SE
IT Client Support Specialist (m/f/d)
• Ismaning
Beratungs-/ Consultingtätigkeiten Homeoffice möglich
Jobticket
[...] the world, MS AD Group Holdings, Inc. , an insurance partner of the Toyota organization and a major shareholder of Box Innovation Group Limited, one of Europes leading telematics providers. As the insurance partner of Toyota, one of the largest
automobile manufacturers in the world, we develop and distribute outstanding insurance and financial services products for brands such as Toyota and Lexus, as well as specialized products for our car dealership organization. Acting as a single point of contact for all user/ employee enquiries Recording and processing user requests in the IT ticket system Categorising and prioritising service requests and incidents in the IT ticket system Troubleshooting and resolving user queries on site or remotely Assigning unsolvable tickets to other expert teams in the IT ticket system Creating and scheduling user accounts and access authorisations Maintenance of access authorisations for users in the Active Directory/ business applications Creation and scheduling of telephone/ fax numbers on the telephone/ fax system Creation and [...] workstations on the premises Technical support in operating the conference system in meeting rooms Documentation of work processes and technical instructions in the IT knowledge base Successfully completed IT technical training, e. g. IT specialist for system integration, system electronics
technician or IT system administrator Professional experience in supporting users at the IT service desk or IT helpdesk Wide-ranging IT knowledge in the areas of hardware, software, operating systems, network, IT security, cloud technologies and client/ server environments Experience in service management according to ITIL is desirable Very good knowledge of English required, fluent German and other European languages are an advantage Open-mindedness towards new topics, projects and processes as well as a structured and independent way of working Ability to work under pressure and strong communication skills as well as a service-orientated manner Enjoyment in acquiring new knowledge and sharing it with the team and employees in the form of documentation Growth is important to us, thats why we support [...]
