Call Center Quality Manager Stellenangebote

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Stellenangebote Call Center Quality Manager Jobs bei StepStone

Job vom 26.10.2024 YOUMMDAY GmbH

Freelance Quality Team Manager (m/w/d) remote

• München Homeoffice möglich Freiberuflich Abgeschlossene Ausbildung

MEHR

Training, Schulung, Quality, Coaching, Talent, Manager, Development, Teamlead, Teamleiter, Personalentwicklung, Projektmanagement, Call Center, Contact Center, Agent, Customer Service, Customer Care, Coach, Kundenservice, Kundenberatung . YOUMMDAY GmbH sucht in München eine/n Freelance Quality Team [...]

Stellenangebote Call Center Quality Manager Jobs bei Jobleads

Job gestern gefunden

Technical Support Engineer- German- speaking

MEHR

[...] the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. This role can be worked remotely within Germany. Job Reports to: Technical Support Manager Do you like working in a mission- critical role where you will solve complex customer issues each day? Our Cloud [...] will do: You will interact with Genesys customers using our case management system, phone, email, chat, and/ or shared screen sessions. You will be the customer s contact for providing accurate and creative technical solutions to user problems. You will call on Subject Matter Experts when you need to escalate an issue. You will update and document the details of the [...] hours for emergencies. We would like to see You in our team if you have experience in some of these areas: Excellent communication skills. Complete fluency in both German and English. Understanding of SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices. Ability to understand complex network topologies, NAT traversal, Firewalls, Information Security, troubleshoot packet loss and delay, jitter, CODECs. Having experience supporting contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologies: HTTP/ XML/ ASP/ JSP, web servers. You need to be comfortable working [...]

Job vor 8 Tagen gefunden

2025 DWS P. A. C. E. Graduate Program- Product

• Frankfurt, Hesse

MEHR

About DWS At DWS, we re capturing the opportunities of tomorrow. You can be part of a leading, client- committed, global Asset Manager, making an impact on individuals, communities, and the world. Today, markets still face a whole new set of pressures but [...] and politics as well as advances in digitalization and economies moving towards a more sustainable future. While there is always uncertainty in markets, one thing remains clear: there is always a new situation that requires the right investment answers. We call it the new now. About the DWS P. A. C. E. program Our 2- year P. A. C. E. program [...] actions About the Product Division: DWSs Product Division stands at the forefront of innovation in the asset management industry, setting our product suite apart as a key driver for growth in a competitive market. Our mission is to craft high- quality, innovative products that resonate with our clients needs. We are committed to agile product development, with a focus on customer [...] with a keen interest in financial services You must have graduated or be on track to graduate from a bachelor s or master s degree in either 2024 or 2025 Our Application Process: Online application Online tests Video interview Assessment Center #J- 18808- Ljbffr 20026847 [...]

Job vor 9 Tagen gefunden

Spare Parts Administrator

• Hamburg, Berlin

MEHR

[...] opportunities to streamline spare part order processing workflows and improve efficiency. To be successful in this role, we expect you to have: High school diploma or equivalent; business or science bachelors degree is a plus. Previous experience in customer support, call center, or help desk roles is preferred. Strong verbal and written communication skills (English German) . Basic technical knowledge to address common customer inquiries. Ability to multitask, prioritize, and manage time effectively in a fast- paced environment. Strong teamwork and collaboration skills to work effectively with internal teams. Customer service- oriented mindset with a focus on delivering high- quality support. Patience and composure in handling challenging customer interactions. It s a plus if you: Are proficient in using ticketing [...] product portfolio. Contact next steps We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. For further questions please reach out to Stefanie Schaer, Senior Manager PCM, through email stefanie. schaer wartsila. com with any questions related to this position (only for questions from direct job [...]

Job vor 10 Tagen gefunden Spare Parts Administrator • Hamburg, Berlin

MEHR

[...] opportunities to streamline spare part order processing workflows and improve efficiency. To be successful in this role, we expect you to have: High school diploma or equivalent; business or science bachelors degree is a plus. Previous experience in customer support, call center, or help desk roles is preferred. Basic technical knowledge to address common customer inquiries. Ability to multitask, prioritize, and manage time effectively in a fast- paced environment. Strong teamwork and collaboration skills to work effectively with internal teams. Customer service- oriented mindset with a focus on delivering high- quality support. Patience and composure in handling challenging customer interactions. Proficient in using ticketing systems, CRM software, and other customer support [...] sustainable future. Contact next steps We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. For further questions please reach out to Stefanie Schaer, Senior Manager PCM, through email stefanie. schaer wartsila. com with any questions related to this position (only for questions from direct job [...]

Job vor 14 Tagen gefunden

VIE- Sustainability Project Manager- Marktheidenfeld/ Lahr

• Marktheidenfeld, Bayern

MEHR

[...] with Sustainability Corporate Team to align on priorities and actions Track progress toward company objectives Coordinate and manage with IA Lo Bs/ Activities, the various initiatives of the program and follow the KPIs Transform our packaging/ material without compromising on quality Put the customer at the center of the decisions (later) Foster Community of good practices and collaborate with the SE Sustainable Packaging team. What are the [...] our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for [...]

Job vor 14 Tagen gefunden

Maintenance

MEHR

[...] improve a situation. This position is represented by a labour Union and is covered by a collective bargaining agreement. Responsibilities: Work 8 hours rotative shifts that will include weekdays, weekends, holidays and special events Works overtime when required and on- call rotation Arrive to work on- time, must be punctual Pass a criminal background check Complete paperwork and keep files organized. Supports administration, leasing and cleaning, and reports all deficiencies, maintenance requirements, vandalism and caretaking supply inventory to the Facilities Manager as required Getting familiar with every single room in the building Communicate with supervisors and co- workers Follow directions Work [...] daily logs and service documents and reports. Attend and participate in regularly scheduled service and safety meetings Complete internal work orders and communicate with colleagues and management Upholds company policies and safety standards Monitor performance of outside contractors to ensure quality work and excellent customer service Responds to repair service calls as needed. Monitoring complete building and report any repairs needed [...]
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Job vor 14 Tagen gefunden

Software Engineer (General Application)

• Berlin

MEHR

Are you ready to redefine the future of work with cutting- edge AI? At Cresta, were on a groundbreaking mission to supercharge the effectiveness of knowledge workers, making them 100x more productive, 10x faster, and 10x better. Imagine transforming Call Center operations with our real- time agent assist product and harnessing the power of AI with our comprehensive suite of post- [...] member has a defined role with clear expectations, as well as the freedom to pursue individual projects. Product managers, designers, testers, and software developers for the Director product are all part of the Berlin team. Responsibilities: Work with the product manager to define and detail the product requirements. Define software architecture and design matching the requirements. Write and push high- quality code efficiently for both the frontend and backend. Apply synchronous and asynchronous design patterns. Apply ML as a major differentiator [...]
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Job vor 14 Tagen gefunden

Initiative Application at Elektrobit Austria

• Wien Homeoffice möglich Jobticket

MEHR

[...] winning and visionary global supplier of embedded and connected software for the automotive industry. In 11 countries around the globe we are working toward a world in which mobility causes zero fatalities, produces low emissions, and transforms your commute into quality time. In our collaboration with our customers, such as Audi, BMW, Volkswagen and many more, we live and breathe our passion for automotive software and for the mobility of tomorrow. Our branch office in Vienna is the technology stack center for: in- car communication with focus on communication protocol stacks for classic and adaptive AUTOSAR communication analysis and simulation tools [...] as you are: We want you, just as you are No need to dress in a stuffy suit for us unless you want to Grow with us: We want to see you reach your potential We offer development paths from manager to chief engineer, and opportunities for professional and personal development through a range of trainings and Udemy courses. Great office [...] automatically. Further information on development opportunities, corporate culture, and benefits can be found at You want to know more about the daily life at Elektrobit? Just check out our videos Any questions? We will be happy to answer your questions; call us on +43 (0) 1 59983- 7060. #J- 18808- Ljbffr 19031807 [...]

Job vor 14 Tagen gefunden

Test- and Release Manager (m/w/d)

• Köln, Nordrhein- Westfalen

MEHR

[...] select the appropriate test methods and test tools. You regularly coordinate with the cross- trade scrum teams, the product owners as well as stakeholders, and ensure that appropriate measures and on- time releases can be derived after agreeing on the quality goals, status quos and test results. You are responsible for setting up and executing the control center for going live as well as managing the test resources for ongoing tests. Test frameworks such as App Ng, Selenium [...] Support in all life situations: Counseling opportunities from pme Familienservice. denkfrei days: of our 31 vacation days, three days are free for everyone (Christmas Eve, New Years Eve Carnival Monday) to take a deep breath together. denkmate: thats what we call our experienced denkwerkers, who are there to help and advise you at the start of your new working day. Corporate [...]
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Job vor 14 Tagen gefunden N- 4 Manager for Network Build and Run Center • Berlin, Hamburg

MEHR

Job Description Would you like to bring more sustainable tomorrow into our society during your daily work? In the segment IT Supply, we are looking for an N- 4 Manager for Network Build and Run Center. This team will be newly built functional across all Vattenfall countries. Therefore, we are looking for a manager based in [...] for Network Build and Run Center , you will be responsible for: Building this newly created team with 17 employees Implementation of agile approaches to enhance flexibility, collaboration, and iterative progress, focusing on continuous improvement and adaptability to deliver high- quality results quickly Providing services and support to the network department and/ or other VIT teams/ business units Close cooperation with [...] security organizations, reacting to security threats, and organizing proactive security monitoring Supporting problem management with vendors, competence area management, and service level management Supporting the execution of ITIL processes Project support by executing tasks dedicated to projects 24/ 7 on- call in specific areas if needed Operational project support You will report to the Head of Network. Location Berlin, Hamburg, Stockholm, [...]

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Stellenangebote Call Center Quality Manager Jobs bei NewScientist Jobs

Job vor 7 Tagen gefunden Digital Realty Senior Site Engineering Manager • Crawley, United Kingdom, West Sussex

MEHR

Job Description The Senior Site Engineering Manager (SSEM) oversees all aspects of the site s critical physical infrastructure and ensures that all activities carried out on the site are done with high quality and without negative impact on internal/ external customers. The SSEM provides the technical expertise to plan, coordinate, and manage the [...] customers. Level of Impact: The SSEM works closely with the DCM to ensure the site is available and runs efficiently. Budget: No direct budget responsibility Key roles Responsibilities: The Senior Site Engineering Manager (SSEM) is a deputy to the Data Center Manager The Senior Site Engineering Manager (SSEM) leads the team of Site Engineers The SSEM is responsible for planning, implementing, [...] drawings with support from the Service Design team. Coordinate maintenance efforts and build relationships with all critical vendors. Track all vendors performance through KPI and regular meetings. Adhere to the QHSSE Responsibilities Matrix The SSEM will be part of a call- out roster where required. Reporting Lines Competencies Position reports to the Data Centre Manager and has key interfaces with all [...]

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