Coach Call Center Stellenangebote

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Stellenangebote Coach Call Center Jobs bei StepStone

Job vom 23.01.2025 Sparkasse Langen- Seligenstadt

Teamleitung (m/w/d) Problem- und Spezialkreditmanagement

• Seligenstadt Führungs-/ Leitungspositionen Homeoffice möglich Work-Life-Balance

MEHR

[...] fi zierte Mit arbeitende an unserer Seite zu haben sie bilden ein starkes Team, das weiter wachsen soll. Wir suchen dich in der Haupt geschäfts stelle Seligenstadt ab sofort und in Vollzeit als Teamleitung (m/w/d) Problem- und Spezialkreditmanagement Du als Coach/in: Du führst das Team Problem kredit (bestehend aus Kredit abwicklung und Sanierungs betreuung) fachlich sowie diszi plinarisch und ver trittst [...]
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Stellenangebot Coach Call Center Job bei Herchenbach Industrial Buildings GmbH

Neu Job gestern gefunden Herchenbach Industrial Buildings GmbH Teamleiter (m/w/d) Kundenberatung Inbound Call Center (Leadmanagement Vertriebssteuerung) • Köln Führungs-/ Leitungspositionen Beratungs-/ Consultingtätigkeiten Homeoffice möglich 30+ Urlaubstage

MEHR

[...] ein kontinuierliches Controlling und Reporting sicher. Klingt spannend? Finden wir auch und freuen uns auf deine aussagekräftige Bewerbung Fachliche und disziplinarische Führung sowie Weiterentwicklung eines Teams von ca. 5- 6 internationalen, teils remote arbeitenden Inbound- SDRs im zentralen Customer Contact Center. Sicherstellung der prozess- und qualitätsgerechten Erstberatung sowie Qualifizierung der Inbound- Leads anhand eines festgelegten Lead- Scorings und bestehender Playbooks. Gewährleistung, [...] Standardisierung der bestehenden Werkzeug- und Prozesslandschaft. Entwicklung, datengetriebene Überwachung und Dokumentation von KPIs und Zielen sowie kontinuierliches Controlling und Reporting der Teamaktivitäten mittels ERP und CRM. Mehrjährige Erfahrung in einer vertriebsnahen Rolle in einem zahlengetriebenen, internationalen B2B- Umfeld (z. B. Call Center, Customer Contact Center, Inbound- Kundenberatung, Lead- Qualifizierung, Sales Support, Customer Service, Vertriebsinnendienst/ Inside Sales) . Inbound- Erfahrung setzen wir [...] und im Coaching von Dialogmarketing- , Beratungs- und Verkaufsgesprächen. Erste Führungserfahrung ist von Vorteil, aber keine Voraussetzung. Willkommen sind ausdrücklich auch Kandidatinnen aus der zweiten Reihe, z. B. als Stellvertreter in, Teamkoordinator in, Supervisor, Senior Agent, Schichtleiter in, Trainer in, Coach, Key- User oder Projektleiter in, die einen überzeugenden Arbeitgeber für ihren nächsten Karriereschritt suchen. Businesserprobtes, fließendes Englisch sowie mindestens konversationssicheres [...]
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Job vor 5 Tagen gefunden Herchenbach Industrial Buildings GmbH

Teamleiter (m/w/d) Kundenberatung Inbound Call Center (Leadmanagement Vertriebssteuerung)

• Hennef (Sieg) Führungs-/ Leitungspositionen Beratungs-/ Consultingtätigkeiten Homeoffice möglich 30+ Urlaubstage

MEHR

[...] ein kontinuierliches Controlling und Reporting sicher. Klingt spannend? Finden wir auch und freuen uns auf deine aussagekräftige Bewerbung Fachliche und disziplinarische Führung sowie Weiterentwicklung eines Teams von ca. 5- 6 internationalen, teils remote arbeitenden Inbound- SDRs im zentralen Customer Contact Center. Sicherstellung der prozess- und qualitätsgerechten Erstberatung sowie Qualifizierung der Inbound- Leads anhand eines festgelegten Lead- Scorings und bestehender Playbooks. Gewährleistung, [...] Standardisierung der bestehenden Werkzeug- und Prozesslandschaft. Entwicklung, datengetriebene Überwachung und Dokumentation von KPIs und Zielen sowie kontinuierliches Controlling und Reporting der Teamaktivitäten mittels ERP und CRM. Mehrjährige Erfahrung in einer vertriebsnahen Rolle in einem zahlengetriebenen, internationalen B2B- Umfeld (z. B. Call Center, Customer Contact Center, Inbound- Kundenberatung, Lead- Qualifizierung, Sales Support, Customer Service, Vertriebsinnendienst/ Inside Sales) . Inbound- Erfahrung setzen wir [...] und im Coaching von Dialogmarketing- , Beratungs- und Verkaufsgesprächen. Erste Führungserfahrung ist von Vorteil, aber keine Voraussetzung. Willkommen sind ausdrücklich auch Kandidatinnen aus der zweiten Reihe, z. B. als Stellvertreter in, Teamkoordinator in, Supervisor, Senior Agent, Schichtleiter in, Trainer in, Coach, Key- User oder Projektleiter in, die einen überzeugenden Arbeitgeber für ihren nächsten Karriereschritt suchen. Businesserprobtes, fließendes Englisch sowie mindestens konversationssicheres [...]

Job vom 25.01.2025 TARGOBANK People Lead/ Teamleiter im Kundenservice (w/m/d) in Voll- oder Teilzeit • Duisburg Führungs-/ Leitungspositionen Teilzeit Homeoffice möglich Betriebliche Altersvorsorge Jobticket 30+ Urlaubstage

MEHR

[...] Eine ausgeprägte Duz- Kultur? Für uns ganz selbstverständlich. Was Du tust und was uns wichtig ist: Du hast die disziplinarische Führung für ein starkes Team von ca. 25 Kolleg:Innen und teilst Dir die Verantwortung für die Teamentwicklung mit einem Agilen Coach. Du hast die Fähigkeit, Talente zu entdecken und Deine Mitarbeiter:Innen ihren Stärken entsprechend zu entwickeln. Verantwortungsübergabe ist Dein Credo. In [...]
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Neu Job gestern gefunden

Head of Supply Chain Projects Processes (m/f/d)

• Lausanne, Waadt Führungs-/ Leitungspositionen

MEHR

[...] play a crucial role in shaping our future. What impact do you have? As a manager, you lead a team of process engineers. You identify your team members strengths and assign tasks to the most suitable individuals accordingly. As a coach, you support your employees in implementing new ideas and actively foster both their individual development and that of the entire [...] constructive collaboration alongside product management, data analytics, and IT. You develop and optimize methods for introducing new processes, improving existing workflows, and ensuring proper documentation. You and your team actively participate in major strategic projects, such as the new fulfillment center in Regensdorf, set to open in spring 2026. What do you offer? Education: Completed degree (university/ university of applied science/ [...] and fitness offers: We value your health and offer CHF 250.- per year when taking out a sports subscription. Informal culture: We stand for respectful cooperation on the same level. Recruitment process Pre- selection of applications. Personal video or telephone call. Interview with HR specialist department. Getting to know the team. Reference information. Offer issuance of the contract. Contact Ms. Natalie [...]
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Job vor 3 Tagen gefunden Head of Supply Chain Projects Processes (m/f/d) • Vevey, Waadt Führungs-/ Leitungspositionen

MEHR

[...] play a crucial role in shaping our future. What impact do you have? As a manager, you lead a team of process engineers. You identify your team members strengths and assign tasks to the most suitable individuals accordingly. As a coach, you support your employees in implementing new ideas and actively foster both their individual development and that of the entire [...] constructive collaboration alongside product management, data analytics, and IT. You develop and optimize methods for introducing new processes, improving existing workflows, and ensuring proper documentation. You and your team actively participate in major strategic projects, such as the new fulfillment center in Regensdorf, set to open in spring 2026. What do you offer? Education: Completed degree (university/ university of applied science/ [...] and fitness offers: We value your health and offer CHF 250.- per year when taking out a sports subscription Informal culture: We stand for respectful cooperation on the same level Recruitment process Pre- selection of applications Personal video or telephone call Interview with HR specialist department Getting to know the team Reference information Offer issuance of the contract Contact Ms. Natalie [...]

Job vor 3 Tagen gefunden Head of Supply Chain Projects Processes (m/f/d) • Zürich Führungs-/ Leitungspositionen

MEHR

[...] play a crucial role in shaping our future. What impact do you have? As a manager, you lead a team of process engineers. You identify your team members strengths and assign tasks to the most suitable individuals accordingly. As a coach, you support your employees in implementing new ideas and actively foster both their individual development and that of the entire [...] constructive collaboration alongside product management, data analytics, and IT. You develop and optimize methods for introducing new processes, improving existing workflows, and ensuring proper documentation. You and your team actively participate in major strategic projects, such as the new fulfillment center in Regensdorf, set to open in spring 2026. What do you offer? Education: Completed degree (university/ university of applied science/ [...] a sports subscription. Personal responsibility freedom: We value direct communication and involve our employees in the decision- making process. Informal culture: We stand for respectful cooperation on the same level. Recruitment process Pre- selection of applications Personal video or telephone call Interview with HR specialist department Getting to know the team Reference information Offer issuance of the contract Contact Ms. Natalie [...]

Job vor 8 Tagen gefunden Contact Centre Manager

MEHR

Our client is Victorias largest independent windscreen company, with 7 branches throughout the state, a 24/ 7 call centre, onsite services, a fleet of vans that can come to you, and over 20 years of experience They have [...] exceptional customer service, ensuring the team provides expert guidance and efficient automotive solutions, including windscreen repair, replacement, and ADAS calibration. This role will drive team performance, maintain compliance with company policies, and ensure customer satisfaction through seamless operations. Responsibilities Supervise, coach, and develop a team of up to 15 Contact Centre Consultants to achieve performance targets Foster a high- performing, customer- [...]

Job vor 8 Tagen gefunden

Warranty Manager EU

• Baden- Württemberg

MEHR

[...] the key metrics within department to include, spend, claims, quality, failure rates, localised issues, geographical concerns- to ensure enhancement options are made available to the business. To ensure that effective product/ stock recall procedures are in place. Work with the Call Centre and Regulatory Compliance team to ensure all customers are contacted on product campaigns or recalls as necessary. Offering direct [...] review processes in place to ensure compliance. Prepare and present audit reports using a variety of tools and resources. To work extremely closely with the aftersales team and wider business in technical, parts, process issues to ensure continuous improvement remains center to the role. What we are looking for: Significant (8- 10yrs) warranty- based business experience, which could include vehicle manufacturer or wider motor trade experience. Recognisable technical qualification or experience based equivalent. Automotive OEM and/ or wholesale level experience preferred. Automotive aftersales background, strong leadership skills and able to work in a wider reaching role. Able to Direct, Motivate and Coach a dealer warranty staff focussed upon delivering a consistent high standard of performance. Very strong analytical skills. Ability to support [...]

Job vor 13 Tagen gefunden Multi Site Manager

MEHR

The Multi- Site Manager is responsible for ensuring a consistent and exceptional customer experience across all APC sites. This involves regular travel to various locations, staying on- site for extended periods to monitor operations, coach staff, and address customer concerns. The Multi- Site Manager plays a crucial role in upholding APC standards, driving sales performance, [...] APC protocols and performance expectations. Resolve escalated customer issues and complaints effectively. Monitor key metrics such as bubbles and output quality to ensure alignment with company standards. Review log notes to identify trends and areas for improvement. Evaluate random team call recordings and provide feedback to the National Sales Manager. Audit sites for appearance, adherence to brand standards, and customer interaction [...]

Job vor 14 Tagen gefunden

Customer Success Manager, Enterprise (Dutch Speaker)

• Berlin Homeoffice möglich

MEHR

[...] where you will manage a portfolio of Benelux customers and serve as a central point of contact for the customer during the entire life cycle of their usage of the Content Square Solution. As a trusted advisor, facilitator, advocate, and coach, the CSM s role is to ensure that customers achieve their strategic business goals and realize value from their Content [...] Establish and oversee the customers adoption, training and usage/ development of best practices to continually drive incremental value and return on the customers investment Identify and grow opportunities and collaborate with sales teams to ensure growth attainment Drive regular cadence (call/ report/ visit/ QBR) with customers to report on KPIs, raise awareness of Content Square news/ events. Share results actionable items [...] to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here . Your personal data will be securely stored in our hosting provider s data center in Oregon (US west) . We have implemented appropriate transfer mechanisms under applicable data protection laws. #J- 18808- Ljbffr [...]
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Job vor 14 Tagen gefunden Customer Success Manager, Enterprise (Dutch Speaker) • München, Bayern Homeoffice möglich

MEHR

[...] where you will manage a portfolio of Benelux customers and serve as a central point of contact for the customer during the entire life cycle of their usage of the Content Square Solution. As a trusted advisor, facilitator, advocate, and coach, the CSM s role is to ensure that customers achieve their strategic business goals and realize value from their Content [...] Establish and oversee the customers adoption, training, and usage/ development of best practices to continually drive incremental value and return on the customers investment. Identify and grow opportunities and collaborate with sales teams to ensure growth attainment. Drive regular cadence (call/ report/ visit/ QBR) with customers to report on KPIs, raise awareness of Content Square news/ events, and share results actionable [...] to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here . Your personal data will be securely stored in our hosting provider s data center in Oregon (US west) . We have implemented appropriate transfer mechanisms under applicable data protection laws. #J- 18808- Ljbffr [...]

Job vom 27.01.2025 Customer Success Manager, Enterprise (Dutch Speaker) • München, Bayern Homeoffice möglich

MEHR

[...] where you will manage a portfolio of Benelux customers and serve as a central point of contact for the customer during the entire life cycle of their usage of the Content Square Solution. As a trusted advisor, facilitator, advocate and coach, the CSM s role is to ensure that customers achieve their strategic business goals and realize value from their Content [...] Establish and oversee the customers adoption, training and usage/ development of best practices to continually drive incremental value and return on the customers investment Identify and grow opportunities and collaborate with sales teams to ensure growth attainment Drives regular cadence (call/ report/ visit/ QBR) with customers to report on KPIs, raise awareness of Content Square news/ events. Shares results actionable items [...] to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here . Your personal data will be securely stored in our hosting provider s data center in Oregon (US West) . We have implemented appropriate transfer mechanisms under applicable data protection laws. #J- 18808- Ljbffr [...]

Job vom 18.01.2025 Senior Manager, Customer and Referrer Support

MEHR

[...] improvement. Address and resolve complex or escalated service issues, collaborating with the Complaints team to identify root causes and implement solutions. Partner with the broader Operations team to align with and support business growth initiatives. Leadership and Team Development Lead, coach, and develop Team Leaders and their respective teams, fostering a culture of performance, accountability, and professional growth. Conduct regular one- [...] and transparent communication across the team, integrating feedback and customer insights to enhance service delivery. Embed a robust performance framework, reviewing outcomes against targets and implementing improvement strategies. Experience Skills Experience: minimum 5 years of experience in customer service or call center management, preferably within the banking or financial services sector. Customer Service Expertise: strong knowledge of customer service principles, practices, and [...]
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