Job am 20.02.2025 bei Jobleads gefunden
Technical Service Engineer Germany
• Norderstedt, Schleswig- Holstein
[...] support and/or Customer Implementation, according to established standards, within a defined territory. ESSENTIAL DUTIES AND RESPONSIBILITIES DUTIES Technical Service Perform installations, preventive maintenance and repairs in a timely manner of Terumo BCT equipment or Distributed Products, according to the companies
quality levels, following dedicated procedures, and using the specific checklists as appropriate. Post-sales support by first line technical troubleshooting on Terumo BCT equipment or Distributed Products and handle customer calls for operating problems, troubleshooting issues (triaging) . Follow up on expiry and renewal date of service contracts under supervision and coordination of
Supervisor. Contribute to negotiation of service contracts with the sales consultant. Work closely with Sales Consultant on how to handle customer support requests in case of expired contracts. Record and transfer accurate data for correct invoicing of technical interventions in a timely manner. Communicate technical findings to appropriate departments. Collect and store data from all equipment, making it accessible for appropriate departments to enable outcome reviews of all handled procedures. Systems Implementation Systems implementation of Terumo BCT instruments or Distributed Products at customer site within assigned territory in collaboration and coordination with the Sales Consultant. Prepare and develop Customer Training Implementation for certified instruments. Planning and programming of customer training on certified products or in-service activity according to local sales consultant [...] ensure Terumo BCT presence in territory. Assist pre-sales meetings for technical/ implementation topics. Perform any other additional duties or projects as assigned. Responsible and accountable for all assigned company assets. MINIMUM QUALIFICATION REQUIREMENTS Education High university degree in technical or
electronics or equal knowledge via experience (5 years minimum) . High level in IT Infrastructure, Networking, Databases and Interconnectivity with different systems. Experience Field engineer: 5 or more years of applicable experience or min. 3 years as a Field Service Representative with a consistent high performance, preferably in healthcare sector. Field engineer + IT and/or Implementations: 5 years of applicable experience with a consistent high performance, preferably in healthcare sector. Skills In line with Terumos Core Values: Respect Appreciative of others Integrity Guided by our mission Care Empathic to patients Quality Committed to excellence Creativity Striving for innovation Problem solving mindset with strong analytical thinking to identify and solve problems. Requires high level of organizational and territory management skills. Demonstrated strong [...] appropriate tools. Speaks, reads and writes fluently in English, as well as at least one local language. Implementations SW Solutions engineer: Demonstrated strong IT capabilities: Software, Hardware and Networking knowledge (Windows, Databases, SQL, file transfer, Wi-Fi IP addressing, VPN, remote
control) . Certificates, Licenses, Registrations Requires to be certified (sign off) on assigned products. Possesses a valid driving license for a car. ADDITIONAL INFORMATION Based: Germany-Leipzig. Reporting to: Technical Service Supervisor DACH. Able to travel frequently within assigned territory. Able to spend several weeks abroad to obtain relevant product certifications. #J-18808-Ljbffr 35262024 [...]