Job am 11.02.2025 bei Jobleads gefunden
Associate Solutions Engineer-Spanish
• Berlin
About the Role As an Associate Solutions
Engineer at Ninja One, you will play a critical role in the customer lifecycle from early sales software trials to 30 days post-implementation. In your role, you will be the front-line response to customer inquiries through email, phone, and ticketing systems (Zen Desk) and will evaluate the complexity of requests, supply instruction and documentation to clients in a timely manner, or escalate to support or senior sales engineers. Through your service, organized project management, and knowledge, potential customers will have an opportunity to see and feel what our world-class support experience is all about. As an integral part of the team, you will streamline the onboarding experience and shorten the time to customers going live on our platform while delivering an [...] or workarounds with partner teams, such as the creation of new knowledge base articles. Work a set schedule Monday-Friday 8 am-5 pm Berlin time. Other duties as needed. About You At least 2 years experience in a customer service-related position.
Spanish at C1/ C2 Level. Previous experience with IT software is helpful, but not required. Proficient in Windows (Windows registry, services, etc. ) and have working knowledge of Linux/ Mac. You exercise sound judgment and prioritize based on customer impact. As a lifelong learner, you are adaptable to new technologies and embrace change. Polished verbal and written communication skills that deliver messages with a customer-first mindset. You can work independently and with a team in a global environment. Ability to efficiently multi-task with several tools, work independently, and prioritize tasks, honoring rules of engagement and following policies, processes, and procedures. You are highly organized. Experience with Zen Desk or other CRM ticketing software preferred. Driven and self-motivated; you set the pace [...]
