Neu Job vor 5 Std. bei StepStone gefunden
PSG Dover
Customer Service Representative (w/m/d)
• Morfelden Walldorf
Beratungs-/ Consultingtätigkeiten
[...] we welcome your unique perspective. Join Us If youre ready to be part of an innovative team that values connection and collaboration, we want to hear from you Are you ready to make an impact? Summary As a Customer Service
Representative, you will play a pivotal role in shaping our organizations success. You will work closely with our dedicated teams to develop effective solutions that align with CPCs strategic goals. This is more than just a job; its an opportunity to grow, learn, and thrive in a supportive environment. Reporting to the Customer Service and Fulfillment Supervisor, the Customer Service Representative you will process customer purchase orders, credits, debits, return material authorizations and associated activities accurately and timely. This role will be responsible for communicating professionally and timely with customers and internal teams regarding yearly pricing updates, customer contracts, pricing corrections, minimum order quantities, custom product status,
engineering orders, marketing orders and samples. Responsibilities Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System Create and update customer quotes in Oracle ERP System Ensure accurate email contacts are entered for
sales order acknowledgements, packing slips and invoices Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System Input order entry complaints into CRM Microsoft system and process to completion Collaborate with shared services on improvement processes Manage multiple shared incoming email inboxes Partner with CPC Specialist to provide exceptional service to internal and external customers 2+ years of experience in customer service Type at minimum 70 WPM with 99 accuracy Strong attention to detail Proficient in German and English Preferred Qualifications 5+ years of experience in customer service 2+ years of Oracle experience Travel: Less [...]
Alle Customer Service Representative Stellenangebote anzeigen
