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PSG Dover
Customer Service Representative (w/m/d)
• Mörfelden- Walldorf
Beratungs-/ Consultingtätigkeiten
[...] with our dedicated teams to develop effective solutions that align with CPCs strategic goals. This is more than just a job; its an opportunity to grow, learn, and thrive in a supportive environment. Reporting to the Customer Service and Fulfillment
Supervisor, the Customer Service Representative you will process customer purchase orders, credits, debits, return material authorizations and associated activities accurately and timely. This role will be responsible for communicating professionally and timely with customers and internal teams regarding yearly pricing updates, customer contracts, pricing corrections, minimum order quantities, custom
product status, engineering orders, marketing orders and samples. Responsibilities Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System Create and update customer quotes in Oracle ERP System Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System Input order entry complaints into CRM Microsoft system and process [...]
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