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Operations/ Installation Manager
• Berlin
[...] and achieve top-tier service levels. Hold the team accountable to company standards. Operational Management Efficiency: Develop and implement efficient operational procedures to streamline workflows and improve productivity. Oversee the installation crew, separating paperwork and creating efficient daily installation routes. Optimize
installer schedules, labor quotas, and task distribution to balance workloads effectively and manage fluctuations in demand. Measure, order, and coordinate ductwork for installations. Quality Assurance Control: Ensure all installations meet company standards and client expectations, conducting regular quality checks. Perform on-site quality control checks, offering real-time coaching and feedback during installations to ensure consistent excellence across projects. Verify sales measurements for accuracy and make modifications as necessary. Perform
retail site inspections, communicating with sales personnel to adjust and confirm orders. Client Relations Communication: Serve as the primary point of contact for clients regarding installation schedules, progress updates, and issue resolution. Take proactive steps to reduce escalations related to installation issues, ensuring customer satisfaction is always prioritized. Inventory Resource Management: Oversee the management of materials and equipment, ensuring timely procurement and optimal stock levels. Strategically monitor and adjust installer capacity to meet fluctuating customer demand, especially during peak periods. Safety Compliance: Enforce adherence to safety protocols and industry regulations to maintain a safe working environment. Technical Support Problem Solving: Field calls from installers regarding installation procedures, technical questions, and on-site issues. When call-outs occur, reroute installers or join the crew [...]
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