Service Desk Team Leader Stellenangebote in Leipzig


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Jobbörse Stellenangebote Service Desk Team Leader Leipzig Jobs gefunden bei Jobbörse Neuvoo

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Stellenangebot Service Desk Team Leader Leipzig Job bei Marriott International Job vom 01.06.2024 Marriott International

Manager on Duty (m/f/x)

Leipzig, Saxony
MEHRJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2- year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business [...] associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved. Empowers associates to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. [...] the investigation of associate and guest accidents. Observes service behaviors of associates and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures associates are cross- trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary [...]
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