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Senior ICT Associate (System Administrator) PSA5
• Bonn, Nordrhein- Westfalen
[...] policy-relevant knowledge to effect positive global change. UNU maintains more than 200 collaborations with UN agencies and leading universities and research institutions across the globe. For more information, please visit unu. edu. Responsibilities Under the overall authority of the Vice-Rector/
Director EHS and the direct supervision of the Head of ICT Services (ViE) , the appointee will be responsible for the following tasks: Manage hardware and software configuration tasks, define standards for create-and deploy images for Operating Systems and applications to computers and laptops. Ensure that the corporate software repository and self-service portal are maintained, software is up-to-date, available to end users and being delivered correctly. Regularly deploy security-and product updates to mitigate emerging cyber-threats. Maintain ICT equipment such as computers and laptops including
support information. Provide guidance and support for the delivery of responsive first-and second-level support to ICT-and office staff by providing accurate, timely and efficient solutions. Log, track and resolve service requests using the ticketing system. Support and administration of Office 365 resources e. g. Exchange Online, Share Point, Teams, One Drive etc. Perform scripting administration tasks and reporting using Power Shell. Manage Office 365 licenses and subscriptions. Register ICT assets and asset assignments to staff in the service desk database. Keep abreast of developments in technology and make recommendations for improvements and acquisitions of hardware, software, devices, tools, etc. to facilitate work. Provide basic training to ICT staff and end-users on the use of standard systems and applications and draft end-user [...] some of which preferably in an international setting. Experience working with End Users to ensure first-and second-level requests are addressed; Knowledge and experience in the configuration and administration of Office 365 services. Manage Engine products such as Service Desk Plus,
Desktop Central. Veeam backup and recovery systems. VMware Vsphere. Microsoft Windows server systems. Familiarity with testing, patching, and upgrading client and server systems; Experience with monitoring, and reporting of server and network resource utilization and performance; Experience building, maintaining and auditing documentation related to configuration, operating procedures, services and network and systems topologies; Ability to learn and adapt to ICT systems that may be unfamiliar; Good communication, analytical and problem-solving skills; Flexibility and willingness to work outside normal business hours as needed; Proven interpersonal skills demonstrated by the ability to work well in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity. Language Requirements: Fluency in oral and written English is required; German language skills will be considered a strong [...]
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