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Manager Franchise Operations Central Europe
• München, Bayern
[...] within the DACH region and will be required to establish, support, maximise and maintain relationships with both existing and new franchisees/ owners and General Managers (GMs) , in order to drive overall performance, i. e. contribution, revenue opportunity, quality and
guest service measures, operational excellence, compliance and brand engagement. They will help manage critical relationships with key stakeholders, for example hotel ownership companies and General Managers, the success of which will have a fundamental influence on the companys balance sheet. They will add value in respect to both operating hotels and new opening/ conversion hotels according to brand standards as early as possible, quality, brand engagement, revenue management, service and financial measures. This person will engage with the franchisee community throughout their designated territory to maintain the service, quality and consistency of approach required by our brands while enhancing overall performance of the hotels. They will be responsible for operational support and will be required to document and deliver a strategic [...] to optimise performance and engagement. This will also include activities not only focused on achieving operational excellence but also hotel retention, particularly at risk hotels. Pre-opening and opening process In conjunction with the Director Franchise Operations (DFO) , the Training
Officer and the New Openings Manager, deliver the necessary processes to ensure a smooth pre-opening and opening. This will include the execution of the pre-opening visits, including delivery and coordination of all required standards and that these are fully met to open and operate as a branded hotel within the Wyndham family. This will also include all matters related to brand operations as well as fire life safety, insurance and compliance. The Manager will collaborate with internal Wyndham colleagues to ensure that all property teams have received the Wyndham welcome training before the opening date and all opening requirements have been verified and opening certificates have been delivered. They will be a subject matter expert in the essence and elements of [...] Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind. Relationships: Initiates, builds and maintains lasting professional
relations based on mutual respect and understanding. Detail Focus: Demonstrates the ability to achieve thoroughness and accuracy when accomplishing a task. Problem solving: Takes an innovative approach to problem solving applying the best fit solution for the situation in hand. Communication: Communicates clearly and effectively written and verbally. Fosters an open and honest communication style and has strong presentation skills. Analysis: Able to read, analyse and summarise numerical or verbal data in order to assess a commercial situation and present a compelling business case based on real information. Empathy: Able to consider, understand and empathise with the priorities and challenges of others. Commercial and financial acumen: Demonstrates good knowledge in commercial and financial fundamentals, able to predict the impact of particular [...]
